What does Infinite Battery mean?+
A conventional battery has one stored charge. Infinite Battery describes SEG’s planned ability to replenish the battery through generator-based recharge support during a qualifying extended outage, then return the home to quiet battery power. It does not mean unlimited output, endless fuel, or unconditional uninterrupted service.
How is generator support expected to work?+
For an enrolled and compatible home, SEG’s planned Recharge Service would dispatch generator-based support during a qualifying extended outage, connect it through the approved equipment, replenish the battery, and remove or disconnect the support as the service plan requires. Exact dispatch and operating procedures belong in the Generator Delivery & Recharge Service Addendum.
Is generator delivery guaranteed during every outage?+
No. Dispatch can depend on outage qualification, enrollment, service-area coverage, safe road and property access, weather, flooding, emergency restrictions, equipment and fuel availability, crew capacity, communications, battery condition, and other conditions beyond reasonable control. The final agreement must explain priority, response targets, and service limits.
What does ‘no per-event generator fee’ include?+
The current plan concept has no per-event generator fee. Before launch, the signed service addendum must state exactly what delivery, connection, operation, fuel, wait time, repeat visits, removal, taxes, and extraordinary conditions are included so customers are not asked to rely on an undefined promise.
What must the customer do before a generator-support visit?+
The customer must provide lawful and reasonably safe access, disclose gates, pets, flooding, damaged equipment, medical or fire hazards, and keep the approved operating area clear. A crew may pause or refuse service when the route, property, equipment, weather, or conduct at the site is unsafe.
Where may a portable generator operate safely?+
A portable generator must never operate inside a home, garage, shed, or other enclosed space. Texas and federal safety guidance says it should operate outdoors at least 20 feet from the home, doors, windows, and vents, with exhaust directed away. Manufacturer instructions, carbon-monoxide alarms, electrical codes, and crew safety rules also apply.
Who may connect, fuel, operate, and disconnect delivered equipment?+
Only the people and procedures authorized by the final service addendum may handle delivered generators, fuel, cords, inlets, or recharge equipment. Customers may not relocate, modify, bypass, backfeed, refuel while hot, or connect unapproved equipment. Utility restoration does not automatically make a running generator safe to approach.
What if recharge support cannot be delivered or completed?+
SEG may delay, reroute, suspend, or cancel a visit when service cannot be performed lawfully and safely. The agreement must explain notice, rescheduling, any refund or credit that applies, and circumstances that do not create liability for lost power, food, comfort, business activity, medical needs, or other consequential losses.
Can I use my own generator or third-party equipment?+
Only equipment confirmed as compatible with the installed system and allowed by the signed scope may be connected. Generator manufacturers remain responsible for their own products and warranties. Damage or hazards caused by unapproved, defective, poorly maintained, or improperly operated third-party equipment may be excluded from SEG service and warranty coverage.